Shipping Policy
Thank you for shopping with PICKLAB.
We know that waiting for a new piece of gear is part excitement and part impatience, so we aim to make our shipping process as clear and straightforward as possible.
This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, and what to do if something doesn't go as expected.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days do not include weekends or public holidays.
During product launches, promotional events, public holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Destinations
PICKLAB primarily ships to the contiguous 48 United States.
Additional shipping destinations may be available depending on current logistics coverage. The destinations and shipping methods available for your specific order will be displayed during checkout.
We reserve the right to restrict delivery to certain regions where reliable shipping service is unavailable.
3. Estimated Delivery Times
For most orders shipped to the contiguous 48 United States:
Estimated transit time: approximately 6–12 business days after dispatch.
Please note that this estimate does not include order processing time.
Delivery dates are estimates rather than guarantees. Actual delivery times may vary because of:
- Carrier delays
- Weather conditions
- Peak shopping seasons
- Public holidays
- Customs procedures where applicable
- Incorrect or incomplete shipping information
- Remote delivery locations
- Other events outside our reasonable control
We appreciate your patience if an unexpected delay occurs.
4. Shipping Fees
Available shipping methods and applicable shipping fees will be displayed at checkout before payment is completed.
Shipping charges may vary depending on destination, order value, package size, package weight, available promotions, and selected shipping method.
Customers will always have the opportunity to review applicable shipping charges before completing an order.
5. Order Tracking
Where tracking is available, tracking details will be sent to the email address associated with your order after shipment.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
A temporary delay between tracking events does not necessarily mean that your package has stopped moving.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please contact us immediately if you notice an error.
We will do our best to update an address before the order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has begun.
PICKLAB is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer.
Additional shipping charges may apply if a package needs to be reshipped because of an incorrect address.
7. Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around the delivery location, including entrances, mailrooms, parcel lockers, and other safe places.
- Ask household members, neighbors, building management, or reception staff where applicable.
- Allow a short period of time, as some carriers may update delivery status shortly before final delivery.
- Contact the shipping carrier for additional delivery details.
If you still cannot locate the package, contact us and we'll do our best to help review the available shipping information.
8. Delayed or Lost Packages
If your package is significantly delayed beyond the expected delivery window, please contact us with your order number.
We will review the available tracking information and, where appropriate, work with the shipping provider to investigate.
A package will only be considered lost after the applicable shipping carrier or logistics provider has confirmed the loss, or after the relevant investigation period has passed.
We'll always aim to find a fair and reasonable solution based on the circumstances.
9. Damaged Packages
If your product arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs of the shipping packaging where relevant
Please keep the original product and packaging until your case has been reviewed.
10. Duties, Taxes, and Import Charges
Depending on the shipping destination and applicable local rules, duties, taxes, customs fees, or other import-related charges may apply.
Any applicable charges and responsibilities will be determined by the laws, regulations, shipping terms, and checkout information relevant to the customer's destination.
Where possible, applicable charges known at checkout will be shown before payment is completed.
11. Multiple Packages
In some cases, products from the same order may be shipped separately.
When this happens, you may receive more than one tracking number and packages may arrive at different times.
12. Contact Us
Questions about shipping or tracking?
Please contact us through our Contact page and include your order number so we can assist you more efficiently.
Thank you for choosing PICKLAB. We appreciate every order and will always do our best to make your experience simple, transparent, and enjoyable.