Privacy Policy

At PICKLAB, we respect your privacy and believe you should understand how your personal information is collected, used, and shared.

This Privacy Policy explains how information may be handled when you visit our website, make a purchase, contact us, interact with our services, or otherwise engage with PICKLAB.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with PICKLAB, we may collect information including:

Information You Provide Directly

This may include:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number where provided
  • Order information
  • Customer service communications
  • Product reviews, feedback, or other content you choose to submit

Payment Information

Payments may be processed by third-party payment providers.

PICKLAB may not directly receive or store complete payment card information. Payment information is handled according to the policies and security practices of the applicable payment provider.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Referral source
  • Approximate location derived from technical information
  • Website interactions
  • Cookie and similar technology data

The exact information collected may depend on your device settings, browser preferences, consent choices, and the technologies enabled on our website.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Accept and process payments
  • Arrange shipping and delivery
  • Provide order tracking
  • Communicate about purchases and account activity
  • Respond to customer service enquiries
  • Process returns, refunds, and product issue claims
  • Improve our products, website, and customer experience
  • Prevent fraud, misuse, and security threats
  • Maintain records
  • Send marketing communications where permitted
  • Measure advertising and website performance
  • Comply with legal and regulatory obligations
  • Protect the rights, property, and safety of PICKLAB, our customers, and others

3. How We Share Personal Information

We may share personal information with service providers and other third parties when reasonably necessary to operate our business.

These may include:

  • Shopify and ecommerce technology providers
  • Payment processors
  • Shipping carriers and logistics partners
  • Order fulfillment providers
  • Cloud hosting and infrastructure providers
  • Customer service tools
  • Email and communication providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities or other parties where legally required

We do not sell your personal information in the ordinary meaning of selling personal data for money.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly. Where applicable, we will provide required notices and choices.

4. Shopify

Our online store is powered by Shopify.

Shopify may process personal information as part of providing ecommerce, payment, hosting, analytics, security, and related services.

Your interaction with our store may therefore involve data processing by Shopify according to its own applicable privacy terms and practices.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Support shopping cart and checkout functionality
  • Understand website traffic and performance
  • Improve customer experience
  • Measure marketing effectiveness
  • Provide advertising where permitted

Depending on your location and applicable law, you may be presented with privacy or cookie choices.

You can also adjust certain cookie settings through your browser, although disabling some technologies may affect website functionality.

6. Marketing Communications

Where permitted, we may send you marketing messages about:

  • New products
  • Special offers
  • Product launches
  • PICKLAB news
  • Other relevant updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to your orders or customer service enquiries.

7. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Fulfilling orders
  • Providing customer service
  • Maintaining business and transaction records
  • Preventing fraud
  • Resolving disputes
  • Meeting legal, accounting, tax, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it is collected.

8. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, internet transmission, electronic storage system, or digital security method can be guaranteed to be completely secure.

Please use appropriate care when sharing information online.

9. International Data Transfers

Because PICKLAB sells online and may work with service providers operating in different countries, personal information may be processed or stored outside your state, province, or country of residence.

Where required, appropriate measures may be used to protect personal information transferred internationally.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request a copy of information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing activities
  • Exercise other rights available under applicable law

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, please contact us through our Contact page.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website and products are not specifically directed toward young children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us so we can review the matter.

12. Third-Party Websites and Services

Our website may contain links to external websites, social networks, payment services, or other third-party services.

We do not control the privacy practices of these third parties and encourage you to review their own privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business
  • Our services
  • Our technology
  • Legal requirements
  • Privacy practices

When we make changes, we will update the “Last Updated” date shown at the top of this page.

14. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact us through the Contact page on our website.

Your trust matters to us. We aim to handle personal information responsibly, transparently, and with respect.