Contact Us
Customer Support
Email：PICK-LAB@outlook.com
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
We're Here to Help
Have a question about a product, need help with an order, or simply want to share an idea with us?
We'd love to hear from you.
Please use the contact form on this page and our team will get back to you as soon as possible.
To help us assist you more efficiently, please include your order number when contacting us about an existing order.
What Can We Help With?
You can contact us about:
- Product questions
- Order changes or cancellations
- Shipping and tracking
- Returns and refunds
- Damaged, defective, or incorrect items
- Product ideas and feedback
- General enquiries
Suggested Contact Form Fields
Name
Order Number — Optional
Topic
- Product Question
- Order Help
- Shipping & Tracking
- Return or Refund
- Damaged or Incorrect Item
- Other
Message
For damaged, defective, or incorrect products, please provide clear photos or videos where possible so we can review the issue more efficiently.
Response Times
We aim to respond to customer enquiries within 1–2 business days.
During weekends, public holidays, product launches, or peak shopping seasons, responses may take slightly longer. Thank you for your patience and understanding.
Every message matters to us, and we'll do our best to make things right.